Our team continues to improve the DCWarehouse Automation Suite with extremely important supply chain, manufacturing, and distribution features. Our goal is to help our clients better compete with time savings, inventory accuracy and modern technology!Read More
“Black Friday” sounds a little sinister, but its name comes from the famous Friday after Thanksgiving when folks take a day off work solely dedicated to Christmas shopping; a noble cause but the sheer volume of people can cause all sorts of mayhem. People in the United States have been conditioned to spend their hard earned consumer dollars on these events laden with special discounts and super deals. Every year this is a major shopping event that retailers and distributors must prepare for and has even expanded to “Cyber Monday” as digital transformation and e-Commerce continue to dominate the markets. Hectic stores plus quick-selling online deals – Whew this could go really wrong. What can you do to get it right?
The quality of being thankful; readiness to show appreciation for and to return kindness.
(As defined by The Oxford English Dictionary)
We talk a lot about the importance of kindness, no matter the situation, especially when it comes to things like customer service and business practice. But how do we show our appreciation towards those that show us kindness? It’s simple, say thank you and return the favor. Let’s look at how this can impact your business relations inside and out.
First of all, if you have not read Why My Mom Would Have Been a Good Warehouse Manager, please do so. This will give you a very quick understanding of Helga. Now, a quick story; I make these homemade meatballs that are extremely labor intensive and well worth it. My Mom and I joined a church pot luck event one year and upon arrival, one of the ladies grabbed my meatballs in the crock-pot and immediately put them on a lower shelf as if to say they weren’t good enough to be displayed. So the following Christmas, Helga bought me a beautiful serving dish with a sterno underneath. The card read, “No one will ever poo poo my daughter’s meatballs again.” What does this have to do with presentation and preparation? Let’s take a look at it.
For over two decades we have served many operations, warehouse, technology, and plant managers with the development of our WMS and Shipping Solution. We also have a vast amount experience with VARS (Value Added Re-sellers), Consultants, and other industry experts, all of which have provided us with a unique perspective into customer service and satisfaction. Here are some examples of excellent customer service points:
Although I am very cautious with spending money, I truly believe real artwork deserves a place in our business’ and homes. There are so many wonderful artists who turned their passion into a career. A very special artist has recently crossed my path and she sets an example of creativity, work ethic and customer service! Here’s the quick story.